Privacy Policy

Last updated: August 29, 2026

Welcome to K9 Trade ("K9 Trade", "we", "us", or "our"). K9 Trade is a B2B marketplace and sourcing platform designed to help businesses discover, source, and order wholesale pet treats and related products.

This Privacy Policy explains how we collect, use, store, and protect information when you use the K9 Trade mobile application, website, and related services.

1. Information We Collect

Account Information

When you create or use an account, we may collect information such as:

• Name
• Business or company name
• Email address
• Phone or WhatsApp number
• Business type
• Company address
• Delivery addresses
• Country, city, state, and postal code

Order and Business Information

When you submit an order, pre-order, purchase order, or request for quotation, we may collect information relating to:

• Products and product variations
• Quantities and minimum order quantities
• Order values
• Delivery addresses
• Purchase order information
• RFQ and quotation information
• Communication relating to an order or enquiry

Device and Technical Information

We may automatically receive limited technical information when you use the application, including device type, operating system, application version, diagnostic information, and crash information.

Location Information

K9 Trade may request access to your device location to help determine your delivery region and provide relevant services, including identifying whether delivery to the United States may apply.

You can control location permissions through your device settings. You may also provide or select a delivery address manually where supported by the application.

2. How We Use Your Information

We may use collected information to:

• Create and manage your account
• Provide access to the K9 Trade catalog
• Process orders and pre-orders
• Process RFQs and quotations
• Manage delivery and shipping information
• Communicate with you regarding your business enquiries and orders
• Provide customer support
• Improve the application and user experience
• Detect and prevent fraud, abuse, and security issues
• Maintain application security and reliability
• Comply with applicable legal requirements

3. Luna AI

K9 Trade includes an AI-powered assistant called Luna. Luna may process information that you provide through the chat in order to answer questions, assist with product sourcing, and perform supported actions such as helping build a shopping cart.

Information provided to Luna may include product, order, account, and business context necessary to provide the requested service.

You should not provide passwords, payment card numbers, authentication credentials, or other highly sensitive information through Luna chat.

4. How We Share Information

We do not sell your personal information.

We may share information with service providers and technology partners where necessary to operate K9 Trade and provide its services. These may include providers for:

• Cloud hosting and database services
• Authentication
• AI services
• Application infrastructure
• Analytics and diagnostics
• Communication and customer support
• Shipping and logistics

We may also disclose information where required by law, regulation, legal process, or to protect our rights, users, or services.

5. Data Storage and Security

We use reasonable technical and organisational measures to protect information against unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and order records, resolve disputes, comply with legal obligations, and enforce our agreements.

7. Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

• Access information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw certain permissions
• Object to or restrict certain processing
• Request a copy of certain information

Some information may need to be retained where required by law or reasonably necessary for legitimate business purposes.

8. Account Deletion

If you would like to request deletion of your K9 Trade account and associated personal information, contact us using the details below.

We may need to retain certain information where required by law or necessary for legitimate business records.

9. Children's Privacy

K9 Trade is intended for business users and is not directed toward children. We do not knowingly collect personal information from children.

10. Third-Party Services

K9 Trade may use third-party services to provide authentication, hosting, database, analytics, AI, notifications, and other infrastructure required to operate the application.

These services may process information according to their own privacy policies and applicable agreements.

11. International Data Transfers

Because K9 Trade is intended for international B2B customers, information may be processed or stored in countries other than the country where you are located.

Where applicable, we take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the "Last updated" date shown at the top of this page.

13. Contact Us